SMS Messaging Terms & Conditions

1. Program name

The SMS messaging program is operated by Built From The Heart (“Built From The Heart,” “we,” “us,” or “our”).

2. Program description

Built From The Heart uses SMS/text messaging to communicate work-order and service-related information to clients and technicians who have expressly consented to receive such messages.

SMS communications may include, but are not limited to:

• New work-order assignments
• Work-order confirmations
• Scheduling and appointment information
• Technician assignment and arrival information
• Property access information
• Repair and maintenance updates
• Work-order status changes
• Requests for information related to a work order
• Service updates
• Completion notifications
• Follow-up communications concerning active or completed work orders

The Built From The Heart SMS program is intended primarily for operational and transactional communications related to work orders and property repair or maintenance services.

3. Consent

By voluntarily providing your mobile telephone number and opting into the Built From The Heart SMS messaging program, you consent to receive recurring SMS/text messages relating to work orders and services.

Consent to receive SMS/text messages is not a condition of purchasing goods or services.

4. Message frequency

Message frequency varies depending on the number and status of work orders, service appointments, assignments, and other work-order-related activity associated with the client or technician.

5. Message and data rates

Message and data rates may apply.

Your mobile carrier's standard messaging and data rates may apply to messages sent or received as part of the Built From The Heart SMS messaging program.

6. Opt-out — STOP

You may cancel SMS/text messaging at any time.

Reply STOP to any Built From The Heart text message to unsubscribe.

After submitting a STOP request, you may receive a confirmation message indicating that you have been unsubscribed. After processing your request, you will no longer receive SMS messages from the applicable Built From The Heart messaging program unless you subsequently opt in again.

7. Help — HELP

For assistance with the SMS messaging program:

• Reply HELP for help.
• You may also contact Built From The Heart using the customer-support contact information published on our website.

8. Supported carriers

Wireless carriers are not responsible for the content of messages transmitted through the Built From The Heart messaging program.

Carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless service provider and is outside the control of Built From The Heart.

9. Mobile number responsibility

You represent that the mobile telephone number provided to Built From The Heart belongs to you or that you are authorized to provide consent for SMS communications at that number.

If your mobile number changes or is reassigned, you should notify Built From The Heart so that our records can be updated.

10. Privacy

Built From The Heart respects your privacy. Information collected through our SMS messaging program will be handled in accordance with our Privacy Policy.

Mobile information and SMS opt-in consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

11. Changes to SMS terms

Built From The Heart may update these SMS Messaging Terms & Conditions from time to time. Any updated terms will be posted on our website with the applicable effective date.

Continued participation in the SMS program following an update will be subject to applicable law and messaging requirements.