Privacy Policy

Built From The Heart LLC (“Built From The Heart,” “we,” “us,” or “our”) provides renovation and property maintenance services to residential and commercial clients in Florida. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.

By using this website or submitting information through it, you agree to the practices described in this Policy. If you do not agree, please do not use the site or submit your information to us.

1. Information we collect

We collect information in two ways: information you give us directly, and information collected automatically as you browse.

Information you provide

• Contact details submitted through our consultation request form, such as your name, email address, phone number, and property address.
• Project details you choose to share, such as your renovation timeline and a description of the work you're requesting.
• Whether you opt in to receive SMS/text messages from us, if you choose to check that box on our contact form.
• Any other information you send us directly, such as through email or phone.

Information collected automatically

• Standard technical data such as IP address, browser type, device type, pages visited, and referring URL, typically gathered through server logs or similar means.
• Font resources loaded from Google Fonts, which may receive your IP address as part of delivering those fonts to your browser. See Google's own privacy documentation for details on their processing.

We do not knowingly collect payment card numbers, government ID numbers, or other sensitive financial information through this website.

2. How we use your information

• To respond to consultation requests and provide estimates for renovation or maintenance work.
• To schedule site visits, follow up on inquiries, and communicate about ongoing or prospective projects.
• To send service-related SMS/text messages if you have opted in, such as appointment confirmations, technician assignments, and scheduling updates.
• To maintain business records related to clients and completed work.
• To improve our website and understand how visitors use it.
• To comply with legal obligations and protect our legal rights.

We do not sell your personal information, and we do not use the information you submit for unrelated marketing without your consent.

3. How we share information

We do not share your information with third parties except in the following circumstances:

• Service providers. Vendors who help us operate our business, such as web hosting, email, scheduling, or accounting providers, may process information on our behalf and only as needed to provide those services.
• Subcontractors. If a project requires a licensed specialist we work with (for example, an electrician or plumber outside our in-house team), we may share the project details necessary to complete the work.
• Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or to protect the safety, rights, or property of Built From The Heart, our clients, or others.
• Business transfers. If Built From The Heart is involved in a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction.

The section below places additional, more specific restrictions on your mobile phone number and SMS opt-in data, which take precedence over this general section with respect to that information.

4. SMS/text messaging privacy

Built From The Heart respects the privacy of clients, technicians, and other individuals who participate in our SMS/text messaging program. This section takes precedence over the general sharing described in Section 3 above with respect to mobile phone numbers and SMS opt-in/consent data.

Information we collect

When you voluntarily opt in to receive SMS/text messages from Built From The Heart, we may collect and maintain information including:

• Your name
• Mobile telephone number
• SMS/text messaging consent and opt-in records
• Opt-out records
• Message history
• Work-order information
• Property or service information associated with a work order
• Technician assignment information
• Communications necessary to administer and complete work orders

How we use SMS information

We use mobile telephone numbers and related SMS information to communicate with clients and technicians concerning Built From The Heart work orders and services.

These communications may include work-order assignments, scheduling information, appointment reminders, technician updates, property access information, work-order status updates, service information, completion notifications, and other communications necessary to coordinate requested or assigned repair and maintenance services.

Message frequency varies. Message and data rates may apply.

Mobile information and SMS consent

Built From The Heart does not sell or rent mobile telephone numbers or SMS opt-in information.

Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent information will be used only as necessary to provide and administer the Built From The Heart messaging program and related services, including use by service providers that assist us in delivering text messages and operating our communications systems, subject to applicable privacy and confidentiality requirements.

Opting out

You may opt out of receiving SMS/text messages from Built From The Heart at any time by replying STOP to a message.

After opting out, you may receive a confirmation message acknowledging your request. You will no longer receive messages from the applicable SMS program unless you subsequently provide consent to opt in again.

Help

For assistance with SMS/text messaging, reply HELP to a Built From The Heart text message or contact us using the customer-support information available on our website.

SMS consent is voluntary

Consent to receive SMS/text messages from Built From The Heart is voluntary and is not a condition of purchasing goods or services.

For additional information concerning our SMS messaging practices, please review the Built From The Heart SMS Messaging Terms & Conditions.

5. Cookies and similar technologies

This website may use minimal cookies or local storage required for basic functionality (for example, remembering that you've dismissed a menu). We do not currently use third-party advertising or tracking cookies. If that changes, this Policy will be updated accordingly.

6. Data retention

We retain the information you submit for as long as reasonably necessary to respond to your inquiry, complete any project you engage us for, meet our contractual and legal obligations (including tax, warranty, and SMS-consent recordkeeping), and resolve disputes.

7. Data security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information sent to us over the internet.

8. Your choices and rights

• You may decline to submit information through our contact form; note that this may limit our ability to respond to your request.
• You may contact us at any time to ask what information we hold about you, request a correction, or request that we delete information we no longer need to retain for business or legal reasons.
• You may opt out of non-essential communications from us by replying to any message and asking to be removed, or by replying STOP to any SMS message to unsubscribe from texts specifically.

If you are located in a jurisdiction that grants additional privacy rights (such as the right to access, correct, delete, or restrict processing of your personal information), contact us using the details below and we will respond consistent with applicable law.

9. Children's privacy

Our website and services are directed at adults seeking renovation or property maintenance services. We do not knowingly collect information from children under 13.

10. Third-party links

Our website may link to third-party sites, including social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes take effect constitutes acceptance of the updated Policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Built From The Heart LLC
5401 W Kennedy Blvd, Suite 100
Tampa, FL 33609
Phone: (813) 937-9355
Email: Admin@builtfromtheheart.net